Terms & Condition
(Western Europe, Central Europe, Eastern Europe)
These Terms of Sale apply to Western Europe, Central Europe, and Eastern Europe.
Please read these Terms of Sale carefully before ordering Products online from the PEACOCKS COFFEE Platform.
APPLICABILITY
You are reading these Terms of Sale because you are using a PEACOCKS COFFEE website, digital experience, social media platform, products or services of PEACOCKS COFFEE’s Platform. These Terms of Sale create a legally binding agreement between you and PEACOCKS COFFEE regarding orders placed for products available on the Platform. Peacocks Coffee may revise these Terms of Sale without notice by posting revised Terms of Sale on its Platform. The Terms of Sale posted on the Platform at the time you place your order on the Platform will govern that purchase. Please read these terms carefully and check that the details of your order are complete and accurate before submitting your order. If you think that there is a mistake, please contact us: info@peacockscoffee.com. Your use of the Platform is also governed by PEACOCKS COFFEE’s Shipping Policies and Privacy Policies.
PLACING ORDERS ON THE PLATFORM
ELIGIBILITY TO ORDER
To place an order on the Platform, you must be at least 16 years old, or older if that is required under applicable law to enter into an agreement with Peacocks Coffee, and a be consumer - not a reseller.
NO PURCHASE FOR RESALE
The Platform is intended solely for PEACOCKS COFFEE to sell products and services direct to end consumers, and therefore purchase of products for resale is strictly prohibited. Purchase for resale means the purchase of the product by someone who resells or intends to resell, the product to others (consumers, businesses, or any third party). If PEACOCKS COFFEE believes you are involved in purchase for resale, PEACOCKS COFFEE reserves the right to take any action against you, including, without limitation, to restrict sales to you, cancel your orders, and/or suspend or close your account.
HOW TO ORDER
You need an email address to place an order, and you may need to set your browser to accept both (functional) cookies and pop-ups in order to be able to use all the functionalities of the Platform, which includes adding items to your shopping bag and submitting your order.
When you submit an order we will send you an email acknowledging receipt of your order. Our acceptance of the order takes place when the Products are shipped to you - we will send you an email confirming that the Products have been shipped (“Order Confirmation”). At this point a contract, containing these Terms of Sale, comes into existence and is binding on you and us. We recommend that you print or download a copy of these Terms of Sale and the relevant Order Confirmation for future reference. If we are unable to supply you with a product, we will inform you of this in writing and will not process the order.
OUR RIGHT TO REJECT YOUR ORDER OR CANCEL A CONTRACT
Fulfillment of all orders on the Platform is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we canceled:
the product is not available / in stock;
your billing information is not correct or not verifiable;
your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
you are under 16, or under an older age if an older age is permitted under applicable law to enter into an agreement with Peacocks Coffee;
you are a reseller;
there was an error in the price displayed on the Platform; or
we could not deliver to the address provided by you;
due to an Event Outside Our Control (see below).
DATA CHECK
When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address and checking for fraud. We run checks on all purchases to filter out unusual or suspect transactions, or transactions that can be identified as susceptible to fraud. Suspected fraud on the Platform will be investigated and if necessary prosecuted.
PRICE/PAYMENT
PAYMENT METHODS
You can find the available payment methods in the payment section of peacockscoffee.com. We do not accept any method of payment other than those listed in the payment section. Please do not try to pay in any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action.
PAYMENT PROCESSING
If you pay by credit/debit card, we will deduct the amount due from your account as soon as your order leaves our warehouse. If you pay by bank transfer, we will start delivery (or roasting in the case of coffee products) after we receive your payment. This may take several days. In the event that no payment has been received within 12 calendar days after you submitted your order, your purchase will automatically be canceled. Payments can only be processed if the billing information can be verified.
TITLE TRANSFER
We retain title in any product(s) until we have received full payment for such product(s).
PRICES AND CURRENCY
The prices of coffee and all products in the shop are duty-free from VAT art. 1, commas 54 to 89 of law 190/2014 not subject to withholding tax according to c. 67 L. 190/2014 - Regime Forfettario. Shipping rates are applied per order. The exact shipping rates depend on the country to where your order is being delivered to. For details on shipping rates per country see the shipping section of the Website.
Prices are quoted in Euro. Please note that changing the country of delivery may have an influence on the price due to a change in currency or to country-specific pricing.
YOUR TOTAL PRICE
The total price specified in the final checkout screen includes tax and shipping costs. This price will be recorded in the Order Confirmation, which we recommend you print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency.
If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control.
PRICE CHANGES
The prices of the products will be as displayed on the Platform. Prices may change from time to time, but changes will not affect any order which we have confirmed in an Order Confirmation.
SHIPPING & DELIVERY
DELIVERY – WHERE AND WHEN
We do not ship on public holidays. Please refer to the shipping section of the Website for dates and the available delivery times and methods. We can only fulfill an order to a delivery address which is a home or office address in one of the countries listed in the shipping section of the Website.
INSPECTION UPON DELIVERY
Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.
SHIPPING RATES
FREE SHIPPING
If you make a purchase that exceeds the threshold relevant to your delivery country, you will receive FREE ‘standard or express delivery. Other conditions may also qualify you for free shipping. See the shipping section of the Website for more information.
RETURNS & CANCELLATIONS
CANCELLING ORDER BEFORE DELIVERY
You may cancel any order free of charge and without giving us any reason, provided it has not yet been shipped. We begin processing orders placed at our online store almost immediately. If you wish to cancel your order, please check the status of your order first by visiting the "Order Status" in your personal area of the Website.
If the status of your order is "Pending" or "On Hold" you may cancel your order by contacting us (see the contact section of the Website). If successful, they will send you an email and the cancellation will be free of charge. If cancellation is not possible, the product(s) will be delivered to you and may be returned in accordance with the procedure set out below.
RETURNING ORDERS AFTER DELIVERY – DEFECTIVE PRODUCTS
Peacocks pursuant to article 130 of the Consumer Code, guarantees the conformity of any sold goods for a period of two years after the delivery of the goods. Without prejudice to any statutory rights provided in your favor by applicable law, in the case of a lack of conformity, you shall be entitled to have the goods brought into conformity free of charge by repair or replacement or to have an appropriate reduction made in the price or the contract terminated with regard to those goods, in accordance with article 130 of the Consumer Code. You are entitled to exercise the above rights, in the event any products are defective or otherwise not in conformity with your order when you received them, provided that you inform us of the lack of conformity within a period of two months from the date on which you detected such lack of conformity. In the event your claim is justified, the purchase price and the shipping costs will be refunded. For practical information on how to return, see the return section of the Website.
YOUR RIGHT OF WITHDRAWAL
If for whatever reason you are not happy with a product you ordered, you may exercise your statutory right of withdrawal. You can invoke your right of withdrawal by informing us that you want to return the product within 30 calendar days after the product is delivered to you or to a third party indicated by you (other than the carrier).
If you use your right of withdrawal, you have an obligation to return the products to us without undue delay and no later than 30 calendar days from the day on which you have communicated to us that you invoke your right of withdrawal.
Please make sure that the products you return are complete and not used in any way other than what is reasonably necessary to decide if you want to keep the products (meaning that you are allowed to try garments, but you cannot wear or wash them). If you do not comply with the foregoing and the value of the product diminishes as a consequence thereof, we can hold you liable for such diminished value.
For practical information on how to return, see the return section of the Platform, which contains a withdrawal form that you can use to exercise your right of withdrawal.
If you inform us that you wish to return a product, we shall reimburse you all payments received, including the delivery costs (the costs of returning an item are on the customer) without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to exercise your right of withdrawal. We may however choose to withhold the reimbursement until we have received the products back or until you have supplied evidence of having sent back the products.
REFUND INFORMATION
Refunds will be issued based on the original form of payment. If you paid via bank transfer you need to give us this information when you initiate the return so that we can refund the money directly to your account. For practical information on how to return, see here.
CONDITIONS APPLICABLE TO PRE-ORDERED PRODUCTS
Pre-order is the process by which you are able to order a product in advance of the scheduled retail launch. Due to the nature of pre-ordering, the following specific conditions apply to pre-ordered products:
Delivery. Pre-ordered products are targeted to be delivered before the retail launch date, provided that we have received your payment at least 3 working days before such date. Concrete delivery times depend on the moment the product is available in our warehouse. Standard delivery timelines will apply from the moment the pre-ordered product is available in our warehouse. This information is best estimates only, timelines are not binding.
Payment. Unless you have chosen for payment upon or after delivery, the following applies. Your payment will be deducted as soon as the order is received (or, in the event of bank transfer, as soon as possible). We will not start the execution of your order prior to having received payment. For bank transfers, this may mean that delivery will be later than set out under the bullet point above.
Product launch date. The scheduled retail launch date (product launch) for your pre-order product can be found on the product description page on the Website.
EVENTS OUTSIDE OUR CONTROL
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disasters, or failure of public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms of Sale:
a) We will contact you as soon as reasonably possible to notify you; and
b) Our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
Where the Event Outside Our Control affects our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the products. Please see your cancellation rights under the Cancellation above.
Last Review April 2021