Privacy policies

We respect your privacy and we are committed to protecting your personal information. This Privacy Statement covers what data we collect about you and why, how we use it, and how we handle it.

This policy applies between you, the user of this website (https://peacockscoffee.com), and any subdomain, and Peacocks Coffee, owner, and supplier of this website.

INFORMATION WE COLLECT AND WHY

We collect your information in different ways on this website, including without limitations:

  1. Personal data: name and surname, email address, postal address, contact number

  2. Financial information: billing address

  3. Other information on the request for our product and services

Our aim is to collect your information to offer you a personalized and effective experience. For example, we use personal information for:

  • Perform a fulfill your orders and requests

  • Notify you of the delivery status

  • Inform you of the latest product and service update

  • Improve our services and marketing activity

Webshop customer:

During registration or order, you will be asked to provide personal information, including your name, shipping and billing address, telephone number, and email address. This personal information is used for billing purposes, to fulfill your orders, to communicate with you about your order, and for internal marketing purposes. If we encounter a problem while processing your order, your personal information may be used to contact you.

Wholesale customer:

We provide a request form and a registration form for wholesale customers. To understand your requirements, we ask for your contact details, including but not limited to your name, company name, address, email address, telephone number, VAT number, billing number, delivery address, and other information about your business, such as type of activity and estimated monthly volume. We, therefore, use the information provided to contact you and discuss your requests.

Newsletter subscription:

On our website, you can enter your name and e-mail address to subscribe to our newsletter. With your consent, we can keep you updated on the latest products, services, and news.

Our website uses cookies for statistical analysis, to understand user behavior, administer the site, customize the information presented to a user according to their preferences, and improve the user experience. All information collected by our use of cookies is compiled on an aggregate and anonymous basis.

Most Web browsers automatically accept cookies, but you can delete or disable cookies using your browser settings. Please note that our website uses cookies to keep you connected, so disabling cookies could compromise your experience of the service.

HOW WE USE AND DISCLOSE YOUR INFORMATION

Some or all of the above information may be requested by us from time to time in order to provide the best service and experience possible when using our website. Specifically, your personal information may be used by us for the following reasons:

Internal use

We use your personal information to process your order and provide customer support. We may use your personal information internally to improve the content and layout of the website, improve our marketing commitments (including our services and products), to provide interest-based advertising based on how you browse and purchase on the website.

Communication with you: we may use your personal information to communicate with you, and regarding your orders and deliveries. If you subscribe to our newsletter using your email address, we will use it to provide you with information. We always provide the opportunity to waive future emails every time we send a newsletter.

External use

We do not sell, rent, trade, license or disclose your personal or financial information to third parties who are not affiliated under the control of Peacocks Coffee, except for the performance of specific functions on our behalf.

For example, we collaborate with third parties such as DHL to ship the products, to guarantee delivery, with the possibility of obtaining feedback to improve the quality of our service, to evaluate and improve the quality of the service of the third party. We provide personal identification information such as name, surname, shipping address, e-mail, and telephone number.

For payment, we work with PayPal to process orders, so you'll need to provide them with your financial information. If you prefer not to send your credit/debit card details on the Internet, please contact us and submit your order by email by writing to info@peacockscoffee.com. We also comply with the data security industry of the payment card industry (PCI DSS), a set of security standards designed to ensure that all information regarding processed, stored, or transmitted credit cards is kept in a secure environment.

We may pass on your personal information if we have a legal obligation to do so, or if we need to apply our terms of use and other agreements. This includes the exchange of information with other government departments for legal reasons.

YOUR RIGHTS TO ACCESS, CORRECT AND DELETE

We respect your right to access and correct your personal information. You can also request the update of personal information or correct any errors. You can also exercise your rights, in accordance with applicable laws, to request the deletion or restriction of access to your personal data. We may need to keep them for legally permitted purposes and this will be explained to you if necessary. If you need assistance in correcting or updating your personal information, or if you wish to request cancellation, please contact us at info@peacockscoffee.com.

LEGAL BASIS FOR PROCESSING

Consent - By communicating personal information to us using this website, you consent to the collection, storage, and processing by Peacocks Coffee according to the rules set out in this Privacy Policy.

Legitimate interests - if the processing is necessary for your interest, for example, to inform you of a delay in delivery, this is done using legitimate interests as a legal basis.

PRESERVATION OF PERSONAL INFORMATION

The personal information we collect, access, or process will be retained only for the time necessary to fulfill the purposes for which it was collected unless otherwise provided in the agreements between you and Peacocks Coffee, or as required or authorized by law. Personal information that is no longer needed to satisfy the identified purposes will be destroyed, deleted, or rendered unidentifiable.

DATA SECURITY

The website incorporates reasonable and appropriate physical, electronic, and administrative procedures to safeguard the confidentiality of personal information. Access to your personal information is limited. Only employees who need access to your personal information to perform a specific job have access to your personal information.

DECIDING TO LEAVE

Following your request, (a) we will stop sending e-mails to your e-mail address; and/or (b) we will disable your account to prevent any future purchase through that account. You can make these requests by sending an e-mail to info@peacockscoffee.com.

KID ACCESS

This website is not intended for children under the age of 16 and Peacocks Coffee does not collect or knowingly use information from children under the age of 16 without parental consent. If you believe that a child has provided us with personal information, please contact us promptly as described below, and we will try to investigate and delete this information from our systems.

THIRD-PARTY WEBSITES

This website may be linked to other websites that are not operated by or related to Peacocks Coffee. We are not responsible for the privacy policies or practices of third parties or third-party websites, including linked websites. To the extent that you disclose personally identifiable information to such third parties, different rules may apply to their use and disclosure. We encourage you to review the privacy policies of those websites before disclosing your personal information to them.

UPDATES TO THIS POLICY

The effective date of this Privacy Policy is May 25, 2018. We reserve the right to amend or amend this Privacy Policy at any time. All changes will be effective immediately after posting on this website. We encourage you to review this Privacy Policy from time to time so that you know it has been modified or updated. By accessing or using this website after the publication of these changes, you accept and consent to such changes.

CONTACT US

If you have any questions or concerns about this Privacy Policy or how we collect and use the information of our customers, you can contact us by sending an email to info@peacockscoffee.com.